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COVID-19 (coronavirus) Customer Update 20th March

To our Customers,

All of you will be aware of the ongoing situation regarding the Coronavirus/COVID-19. Our business plays a vital important role in delivery of hired equipment to the UK and we remain fully operational.

Safety is always our priority, alongside our customer’s wellbeing the safety of our hardworking staff is our biggest priority. As you would expect, we are following the advice of Public Health England and the World Health Organisation (WHO) to minimise the impact to the health of everyone at ESS Safeforce and the wider Vp plc Group of businesses. This includes following and sharing the advice outlined on the NHS England website.

We have completed additional tests of the business continuity plans which are in place and can confirm they are robust and fit for purpose. Our telephony system has no dependency on office location and we can maintain normal business operations in the case of extreme events like this utilising our network of branches. Following recommendations, our own employees are working from home as and where applicable and avoiding travel between sites.

In addition to this, as a responsible employer, we would like to assure you that we have a dedicated team within the business working hard behind the scenes to put in place additional measures and ensure we are up to date with any recommendations. As a result of these meetings and in line with WHO guidance, we have now put the following recommendations in place, effective immediately:

• As is our normal practice, gloves will be worn at all times when loading and unloading equipment from our delivery vehicles, customers own vehicles and whilst handling equipment.

• No customer signature will be requested upon delivery and collection. The ESS Safeforce driver will complete the POD/POC with the recipient’s name, the geolocation will identify the physical point of delivery/collection.

• Our current procedures require the cleaning of hire fleet items upon return. Therefore, hire fleet items are already subject to cleaning measures that will sanitise and eradicate the virus. Equipment will be thoroughly cleaned in the first instance with a hard surface cleaner and then, as a precaution, sanitised using alcohol based wipes and /or RES Sanitech as required. Specific attention will be given to the touch points of all equipment (facemasks, filters, hoses, buttons, etc.).

• While equipment will continue to be delivered fit for purpose and in line with our Terms & Conditions, it is the responsibility of the hirer to maintain the cleanliness of the equipment while on hire.

We operate an annual procurement programme and any orders placed arrive prior to predicted demand. This ensures that we have all the fleet in stock required to service our customers during potential disruptions, this supplements our robust test, inspection and repair protocol. We continually assess the risks to our supply chain. The current status of our supply chain is positive, with all suppliers contacted giving us assurances of support both in equipment and spares provision over the coming months.

As the situation evolves, we’re committed to communication and giving our employees, suppliers and customers updates in line with Government recommendations.

Kind Regards

Mick Jones
Managing Director, ESS Safeforce